How did I get here?

Posted August 6th, 2008 in Enterprise 2.0 blog by Niall Cook

I avoid bouts of ego-stroking wherever I can, as it’s one of the things that annoys me about this most social of media.

So on this occasion, I hope you’ll forgive me (Marc Wright would probably appreciate the traffic). His internal communications magazine, simply-communicate.com recently profiled me as part of its “How Did I Get Here?” series, joining such luminaries as Euan Semple, Steve Rubel, John Smythe, Mark Ragan, Shel Holtz, Steve Crescenzo, Neville Hobson and my soon to be ex-colleague David Ferrabee.

You can read the piece here Wallace & Gromit in The Curse of the Were-Rabbit film .

Will social software change the future of work?

Posted July 31st, 2008 in Enterprise 2.0 blog by Niall Cook

My core thesis in Enterprise 2.0 is that social software will change the future of work.

So in an otherwise underwhelming update of McKinsey’s global survey on the state of web 2.0 in companies, I was therefore intrigued by the finding that companies satisfied with their use of web 2.0 “are not only using more technologies but also leveraging them to change management practices and organizational structures.”

Here are some of the data points that appear to back that up:

  • 38% of respondents said that their company’s use of web 2.0 technologies and tools has changed the way they communicate with customers and suppliers;
  • 16% said it has changed the way they hire and retain talent;
  • The same number said it has created major new roles or functions in their organization;
  • 14% said it has changed the way their organization is structured.

Before we get too carried away, it’s worth noting that 36% of respondents said that it hadn’t changed the way the company is managed and organized at all, although when you break that down only 8% of those who report the highest satisfaction levels with their use of web 2.0 believe that to be the case.

For me, the report is still too lightweight for a heavyweight organization like McKinsey. Maybe there’s a lot more data or analysis that they’re not making public. If so, that’s a shame because businesses need as much as they can get at the moment. If not, then they need to look at some of their more pedestrian survey questions for next year and go much, much deeper.

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