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	<title>Niall Cook &#187; spam</title>
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		<title>Here comes the recession… and B2B spam!</title>
		<link>http://www.niallcook.com/2009/04/here-comes-the-recession%e2%80%a6-and-b2b-spam/</link>
		<comments>http://www.niallcook.com/2009/04/here-comes-the-recession%e2%80%a6-and-b2b-spam/#comments</comments>
		<pubDate>Tue, 07 Apr 2009 19:47:58 +0000</pubDate>
		<dc:creator>Niall Cook</dc:creator>
				<category><![CDATA[Marketing Technology blog]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[business-to-business marketing]]></category>
		<category><![CDATA[email]]></category>
		<category><![CDATA[spam]]></category>

		<guid isPermaLink="false">http://blogs.hillandknowlton.com/niallcook/?p=433</guid>
		<description><![CDATA[Spam is obviously a fact of life these days, but I can&#8217;t help but notice a subtle increase in the amount of unsolicited email hitting my work inbox.
And it&#8217;s not just the quantity that is grabbing my attention, but the content too.
You see, this isn&#8217;t the usual Viagra or Rolex material but people - I&#8217;m [...]]]></description>
			<content:encoded><![CDATA[<p>Spam is obviously a fact of life these days, but I can&#8217;t help but notice a subtle increase in the amount of unsolicited email hitting my work inbox.</p>
<p>And it&#8217;s not just the quantity that is grabbing my attention, but the content too.</p>
<p>You see, this isn&#8217;t the usual Viagra or Rolex material but people &#8211; I&#8217;m guessing salespeople &#8211; desparately trying to hit their lead generation quota.</p>
<p>Now I have every sympathy for anyone trying to make a decent living in such uncertain times, but sending unsolicited and untargeted email actually has two effects on me.</p>
<p>Firstly, it&#8217;s annoying. Business-to-business marketers think they can get away with email marketing tactics that have been pretty much outlawed for self-respecting business-to-consumer equivalents. Even in this market (the UK) there are some gaping loopholes that allow emails marketing products and services to other businesses a free ride. If we don&#8217;t have a relationship that <em>I </em>initiated, then you shouldn&#8217;t be sending my email. Period.</p>
<p>Secondly, it&#8217;s irrelevant. By casting your net wider I pretty much guarantee that your response ratio will drop. I have no plans to review my developer headcount (none suits fine, right now) or upgrade my IP telephony. Just because your product might save me money doesn&#8217;t mean I&#8217;m going to be hitting that reply button.</p>
<p>Business-to-business marketing needs to learn a few lessons from its consumer marketing brethren, and realise that its market is in control when times get tough. And that means spending less time selling, and more time listening.</p>
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